How much does it cost to use FreePP network?
Nothing. It is absolutely free to make calls in FreePP.

What equipment and software do I need to use FreePP?
To use FreePP, you have two options as follows:

1. Install FreePP into your computer with the following minimum hardware and software components:

Operating System - Windows XP / 2000
Processor - 366 MHz or faster recommended
Memory - 128 MB RAM or greater
A sound card
A computer headset with a built-in microphone
An Internet connection with connection speed of 56 Kbps or greater
2. Have a PPBOX to make and receive calls without computer but a traditional telephone is needed.

Does my Internet connection speed affect the sound quality?
Do not worry about the connection speed that you have. Take it a try and then you will experience the best sound quality that FreePP offers, significantly better than cell phone or traditional telephone.

How do I install FreePP?
To install FreePP, please go to download page where it provides you with the latest version of FreePP. When executing it, the installation wizard will guide you through the whole installation procedure automatically.

How do I make a call using FreePP?
There are a couple of different ways to enter numbers in FreePP. You can either click on the digits of FreePP¡¦s keypad or you can enter numbers directly from your computer keyboard. When finished entering numbers, click the Dial button (green phone) on the dial pad or press Enter on your keyboard.

Or you can also double-click on the Friend's name or you can select your Friend's name with the mouse, click on the "Call" button to start your instant voice conversation.

Can my family use my computer also use FreePP?
Definitely. Your family can apply a different FreePP ID to login on FreePP on your computer and enjoy the excellent voice quality.

How do I invite a friend who is already a FreePP user?
Click on the "add" button to add a contact in the main window. When the dialogue box pop-up, enter your friend's FreePP ID and then an invitation notice will be sent. The next time your friend log into FreePP, he/she will see your invitation.

How to remove a friend?
Select a friend¡¦s name, right click on the mouse, select the option "Delete Contact", and you will not see this contact on the list.

What should I do if I failed to login?
Steps to check the following items:

1. Check whether your network connection is working properly. You can use web browser to make sure the connection is working.

2. FreePP or BOX works with NATs and most firewalls. However, sometimes while you are behind a firewall or NAT, FreePP or BOX might not be compatible with your network configuration. Please ask for network administer's help.

How do I change my password in FreePP?
On menu, go to File | Change Password. In the dialog box, enter your current password and your new password. Then click OK. Your new password is immediately active.

How do I report bugs?
If you find a bug or encounter problems using FreePP or BOX, please post your bug report or problem description on the FEEDBACK page of FreePP website.

How do I uninstall FreePP?
To uninstall FreePP, choose Start | Programs | FreePP | Uninstall FreePP. The uninstall wizard will guide you through removing FreePP from your computer.

Can I make calls to regular telephones or mobiles?
Certainly yes! In case any your friends or family do not use FreePP, you can always “FreePP OUT” to their telephone or mobile at the lowest rates. Check the Dialing instruction.

freepp@neocomisp.com

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